FAQ

General Information
-What are Wall Decals?
-How easy is it to install Wall Decals?
-How easy is it to remove Wall Decals?
-How are Wall Decals made?
-I just painted my walls. How long should I wait before applying my new decals?
-How do I contact Sticker Hub?
-Does Sticker Hub have store locations or sell products in stores?
-What is the difference between a Cut Decal and a Printed Decal?
-I have textured walls, will Wall Decals work on textured surfaces?
-Can I reuse Wall Decals after I take them off the wall?
-What file types does Wall Decals accept when uploading images and graphics?

Cut Vinyl Decals
-What is a Cut Decal and how are they made?
-What is the difference between Matte and Gloss?
-Are Cut Decals safe for apartments and dorm room walls? What about dance floors?
-Will Cut Decals damage my walls? Will I need to repaint after I take them down?
-I have textured walls, will a Cut Decal work on textured walls?
-Will Cut Decals work on glass or on my car? How about in my bathroom?
-I can\'t find what I\'m looking for, can you create a custom design for me?

Printed Decals
-What is a Printed Decal and how are they made?
-I have textured walls, will a Printed Decal work on textured surfaces?
-I can\'t find what I\'m looking for. Can you create a custom design for me?

Processing, Shipping & Delivery Times
-What is the standard processing time?
-Why does it take 2-5 business days for standard processing?
-What is Rush Processing and why would I get it for my Cut Decals?
-What about Rush Processing on orders with Printed Decals, Custom Printed Decals, Modern Mosaics, & Custom Printed Canvas?
-How long will it take for me to receive my decal?
-Does Wall Decals provide tracking information?
-How do I get free shipping?
-How long does International Shipping take?
-Are there any customs fees or taxes I have to pay on my International shipment?

Returns & Exchanges
-What if I buy from Sticker Hub and I change my mind?
-What happens if my Sticker Hub products are damaged in transit?
-What is an RMA number and why do I need one?
-I just placed an order, but I need to cancel it. What is Sticker Hub cancellation policy?

General Information:

What are Wall Decals?
Sticker Hub are an inexpensive and innovative way to transform any room! Wall decals are like large self adhesive designs that adhere to the wall and are created in the design and color of your choice! They are simple to install and take less time than painting. They are also removable so that when you are ready to transform your room again, all you have to do is peel them off!

How easy is it to install Wall Decals? 
Sticker Hub come with installation instructions as well as a squeegee for application. Our step-by-step instructions are easy to follow and have received rave reviews! If you want to view our step by step installation instructions before your purchase, you can always check them out here.

Please note: Some of our larger decals come in sections that will seamlessly overlap during installation. Decals that are larger in size are easier to install with the help of a friend. You can also check out our installation videos through the following link: Wall Decal Installation Videos

How easy is it to remove Wall Decals?
Sticker Hub are easy to remove! Simply start at one corner, roll them down at an angle and gently peel off the wall. Some touch ups may be required, depending on the age or condition of the painted surface underneath as well as the type of material used for your decals.

How are Wall Decals made? 
Each Sticker Hub product is made to order according to your specifications, but most of our products have a different process of being made.

I just painted my walls. How long should I wait before applying my new decals?
Our vinyl manufacturer recommends that freshly painted surfaces be allowed to dry for 2 weeks before applying decals. This allows ample time for the surface to completely dry, thus allowing the decals to stick properly!

How do I contact Sticker Hub?
Send Sticker Hub an email at info@stickerhub.com or through this link. Call us at 1-714-912-8457 for our local customers. Sticker Hub is located in Placentia, CA (in the heart of Southern California).  Our business hours are 8:00 AM to 4:00 PM PST Monday through Friday. However, please take a chance and try to contact us at any time! We man our emails, phones and voicemail after hours when possible.

Does Sticker Hub have store locations or sell products in stores?
Sticker Hub is an internet-based company with no physical store locations, nor do we sell our products in any stores. Our warehouse is located in Placentia, CA.  Order pickups are available for our local customers during our business hours of 8:00am to 4:00pm Monday through Friday, by appointment only. Please call 714-912-8457 to make an appointment for pick up.

What is the difference between a Cut Decal and a Printed Decal? 
A Cut Decal is a design cut out from one of our 80+ colors which you can view from our color chart. We have gloss, matte and specialty colors to choose from. If you purchase a multiple-color cut decal, you will receive each color in separate sheets.

A Printed Decal is when a full color design is printed directly onto our white material. It can then be cut out or trimmed to size, depending on your specific graphics. This option is best for full color designs or illustrations with many colors as they can be printed all at once on our white material. Our current Printed Decals can be viewed here.

I have textured walls, will Wall Decals work on textured surfaces? 
Sticker Hub printed wall decals will work on almost every wall type.  Our single color wall decals will work on most walls including textured walls.  Certain types of textured paint, such as paint with a sandy or gritty component, will prevent wall decals from sticking. If you have regular sheetrock or drywall surface, our decals should adhere just perfectly.

For our Cut Decals we recommend our gloss colors for textured surfaces, as our gloss has a stronger adhesive that will stick better.

Can I reuse Wall Decals after I take them off the wall?
Our printed wall decals are reusable, however our single color wall decals are not reusable, but because we use the highest quality vinyl available they might still retain their \'stickiness\' once removed. However, because the material is very thin, the decals do not retain their shape or design once removed from the surface.

What file types does Wall Decals accept when uploading images and graphics?
Sticker Hub accepts the following file formats for your images and graphics: .jpg, .gif, .tif, .pdf, .ai, .eps and .psd. If you have any questions about uploading your image or graphics, please contact Sticker Hub at 1-714-912-8457 or email info@stickerhub.com.

Cut Decals

What is a Cut Decal and how are they made?
A Cut Decal is a design cut out from one of our 80+ colors which you can view from our color chart. The designs are literally cut out from solid colored rolls of vinyl. The excess material is then peeled away, leaving behind your design. We then apply transfer tape over your decal. If you purchase a multiple color Cut Decal, you will receive each color on a separate sheet.

What is the difference between Matte and Gloss?
Our Gloss vinyl has a shiny finish and has a stronger adhesive than the Matte, while our Matte vinyl has a light sheen to it with a flat finish. There are 36 colors available in Gloss and 48 colors available in Matte.

Are Cut Decals safe for apartments and dorm room walls? What about dance floors?
Yes! We recommend our matte vinyl for apartments, dorm rooms, and dance floors as long as it\'s a smooth and flat surface. Our matte vinyl is great for weddings, receptions, parties, bar/bat mitzvahs etc., as they are intended for easier removal and shorter term applications. However, matte colors will stay applied to the surface until you are ready to peel them off, even for longer term applications!

Will Cut Decals damage my walls? Will I need to repaint after I take them down? 
Cut Decals simply peel off when you\'re ready to change the look of your space! However, our gloss colors have a stronger adhesive than our matte colors, and some touch ups to the paint may be required after removal of your decals. If you are concerned about the paint underneath your decal being damaged during removal, we recommend using our matte colors, as they are intended for easier removal and shorter term applications, such as weddings, events, or use in dorms or apartments. However, our matte colors are strong enough to stay up for as long as you want them to.

Please note: As all surfaces may vary, Sticker Hub cannot guarantee the condition of your walls and cannot be responsible for any paint loss or damage caused upon removal.

I have textured walls, will a Cut Decal work on textured walls? 
For our Cut Decals, we recommend our gloss colors for textured walls, as our gloss colors have a stronger adhesive that will stick and conform better to those types of surfaces.

Please note: If you have any texture on your wall, the decal may not be able to lay completely flat over the bumps and into the nooks of your surface. The texture may be visible through the decal and there is the possibility of air bubbles within the texture.

Will Cut Decals work on glass or on my car? How about in my bathroom? 
Our single color wall decals  are actually safe for outdoor use! We use high quality outdoor-rated vinyl for our decals. Our matte colors are rated for up to 3 years of outdoor use, while our gloss colors are rated for up to 6 years! Our decals are ideal for signs, businesses, trailers, storefronts, etc and we recommend using our gloss colors for these applications, as they will last longer.

All our wall decals are safe for bathroom use too! They can be easily applied to mirrors, tiles, or acrylic shower walls. If you would like to apply your wall decal on a drywall surface in your bathroom, make sure the surface is clean and completely dry before installation, or the decals will not stick. Due to the moisture content in bathrooms, we recommend gloss colors for bathroom applications.

I can\'t find what I\'m looking for, can you create a custom design for me?
Absolutely! We\'d love to help you with your custom decal! Whether you need us to create a custom designed decal or have a design in mind already, we can definitely help you with your request! Depending on the custom request, an additional graphic design fee or a deposit may be required. For more details, please contact us at info@stickerhub.com.

Printed Decals

What is a Printed Decal and how are they made?
A Printed Decal is a design that is printed directly onto our white vinyl and then cut out. The excess material is then peeled away, leaving behind your design. After the design has been printed and cut, we apply transfer tape over your decal for application purposes.

I have textured walls, will a Printed Decal work on textured surfaces? 
Sticker Hub printed wall decals will work on almost every wall type.  Our single color wall decals will work on most walls including textured walls.  Certain types of textured paint, such as paint with a sandy or gritty component, will prevent wall decals from sticking. If you have regular sheetrock or drywall surface, our decals should adhere just perfectly.

I can\'t find what I\'m looking for. Can you create a custom design for me?
Absolutely! We\'d love to help you with your custom decal! Whether you need us to create a custom designed decal or have a design in mind already, we can definitely do that for you! Depending on the custom request, an additional graphic design fee or a deposit may be required. For more details, please contacts us at info@stickerhub.com.

Custom Designs

What if I don\'t see anything that I like, or I have my own idea for a Cut Vinyl Decal, Printed Wall Decal, Sticker, or Vinyl Banner?
We\'d love to help you with your all your custom sticker needs!  Depending on the custom request, additional fees or a deposit may be required. For more details, please contact us at info@stickerhub.com.

What information should I include when I contact Wall Decals about a custom decal?
When contacting us for a custom designed decal, it is important to give us as much detail as you can so we can better assist you. Some things we need to know are if it\'s going to be a Cut Decal or a Printed Decal, size or dimensions (width and height) of the space you\'d like to fill, the colors you\'d like to use, and let us know if your surface is textured. These are the most essential because it will help us price out your order and create the decal specifically according to your needs.

Can I use an image/logo/design that I find on the internet for my custom order?
Unfortunately, using other people\'s images, logos and/or designs that you find on the internet without their written permission violates copyright/trademark laws and we will not be able reproduce them.

Do I keep the rights to a custom design that Sticker Hub makes for me?
For all custom designs that are created by Sticker Hub, Sticker Hub reserves all rights to the artwork, including being able to use the design as a product available for sale to everyone.

Processing, Shipping & Delivery Times

What is the standard processing time?
Our standard processing time is 2-5 business days for all of the products listed on the Sticker Hub website. However, if you have submitted a graphic or image for a Custom Printed Decal or Custom Printed Canvas, processing time is 2-5 business days provided there are no issues with your uploaded files. For instance, if your uploaded graphic or image meets the proper requirements, processing time is 3-7 business days from when your order was placed. However, if there are any issues or concerns with your order or uploaded graphics, we will make every effort to contact you by email or phone. If we are unable to reach you concerning your order, the processing of your order may be delayed.

Why does it take 3-7 business days for standard processing?
All Sticker Hub products are made to order, and because of this, we need time to process and create your decals according to your specifications (size, color and/or directional requests). If you need your decals processed faster than our standard processing time, we also offer Rush Processing for your convenience at a nominal fee.

What is Rush Processing and why would I get it for my Cut Decals? 
Rush Processing is available for an additional fee and guarantees that your decals are made and shipped out no later than the very next business day. Rush Processing is optional and can be found on the checkout page.

Please note: Rush Processing does not mean expedited delivery and does not affect delivery time. If you need expedited shipping, it is also available at checkout under the shipping methods option.

What about Rush Processing on orders with Printed Decals, Custom Printed Decals, Modern Mosaics, & Custom Printed Canvas? 
Rush Processing is available for an additional fee and guarantees that your decals are made and shipped out no later than the very next business day, as long as your order is placed by 12 noon PST. Printed products need a minimum of 24 hours to cure before being finished and shipped. For example, if you order Rush Processing at 10 am PST on Tuesday for your printed products, they will be made and shipped out no later than Wednesday, which is the next business day. However, if you place your order with Rush Processing at 3pm PST on Wednesday for your printed products, they will go out on Friday, which is 2 business days later, as there is a 24 hour cure time that needs to be accounted for.

Rush Processing is optional and can be found on the checkout page.

Please note: Rush Processing does not mean expedited delivery and does not affect delivery time. If you need expedited shipping, it is also available at checkout under the shipping methods option.

How long will it take for me to receive my decal?
Shipping times within the Continental US are based on which shipping method you select at checkout, as well as where you are located. If you select UPS Ground as your shipping method, you can check to see how long it will take for your order to get to you after it has been shipped. Please refer to our UPS Ground Shipping Transit Time Map located in our Shipping Policy page.

We do offer other UPS shipping options as well at an additional cost. Other options available are as follows:
UPS Next Day Air (Saturday delivery available at an additional charge)
UPS 2nd Day Air (Saturday delivery available at an additional charge)
UPS 3 Day Select (Saturday delivery is NOT available)
For orders being shipped to Alaska and Hawaii, we ship via USPS Priority Mail.
If an expedited shipping option is needed, please contact our customer service department during normal business hours to inquire about the options available for these destinations.

Please note: Shipping options do not affect the processing time in which your order is produced.

Does Sticker Hub provide tracking information? 
Yes! Sticker Hub ships via USPS or UPS within the Continental United States. Once your order has been processed for shipping, you will receive a separate email from UPS with your tracking information to the email address you provide us.

Please note: There is NO tracking information available on International orders as USPS does NOT provide this service. We apologize for any inconvenience.

How do I get free shipping?
Our "Free Shipping" applies to all qualifying orders totaling $50 or more. "Free Shipping" cannot be combined with any other offers such as custom orders, custom printed canvas, or any other promotions (such as Groupons). No exceptions! For more information, please view our "Free Shipping" policies: https://www.stickerhub.com/help/shipping-policy

How long does International Shipping take? 
We ship all of our International orders via United States Postal Service. First Class International is the most cost-effective method, however it is not available to all destinations, and can take anywhere from 1-5 weeks for delivery. Priority International is also an option, and, per USPS\' guidelines, it may take anywhere between 6-10 business days for delivery. Please keep in mind that both of these time frames may or may not include delays incurred by your country\'s customs department. If you need a faster delivery method, please contact us for private courier and/or Express Mail options by emailing us at info@stickerhub.com

Please note: There is NO tracking information available on International orders shipped via USPS, as USPS does NOT provide this service. We apologize for any inconvenience.

Are there any customs fees or taxes I have to pay on my International shipment?
As each country is different in regards to imported products, there are different standards for customs fees, duties and taxes on goods. Because of this, the buyer is solely responsible for any fees associated with their package. This includes duties, taxes, customs fees, tariffs, etc. Sticker Hub will not mark any items as a Gift for international delivery, and will disclose the full value of each package shipped, unless it is something that we are re-sending to you. For more information, contact your local Post Office for your country\'s specific policies.

Returns, Exchanges & Cancellations

What if I buy from Sticker Hub and I change my mind?
Sticker Hub offers a 90 Day Customer Satisfaction Guarantee. You can view the details of our return and exchange policies by clicking here.

What happens if my Sticker Hub products are damaged in transit?
Sticker Hub will replace any products that are damaged in transit. Just Contact Us and let us know! Please hang on to your damaged package, as UPS may need to inspect it for insurance and claims purposes.

What is an RMA number and why do I need one?
RMA is short for Returned Merchandise Authorization number. All returns and exchanges must be authorized by a Sticker Hub representative, who will then issue you an RMA #. Once an RMA# has been issued, the product(s) must be sent back to Sticker Hub within 7 business days. Your RMA # must be clearly written on the outside of the package being returned. Orders returned without an RMA # will not be processed.

I just placed an order, but I need to cancel it. What is Sticker Hub cancellation policy?
Standard Processing orders may be canceled before your order has been processed. This time may vary between 1 and 2 business days, as all of our products are made to order. Orders placed with Rush Processing may be canceled, however, the Rush Processing fee is non-refundable. All cancellations must be authorized by a Sticker Hub representative. Please contact Sticker Hub at 1-714-912-8457.